PREMISE
A mountain hut is not a hotel or a restaurant. Its remote, high-altitude location makes management both challenging and costly—especially when it comes to supplying food and other essentials. Every day, we offer a warm and genuine welcome: no frills, perhaps lacking some comforts, but always with a smile and never watching the clock. We kindly ask for your understanding. Embrace the nature of this unique environment: avoid unrealistic expectations and respect the natural limitations of the services we can provide. In short, let yourself be immersed in the mountain spirit and enjoy the rare and authentic experience of staying in an alpine hut.
NOTICE: These terms and conditions have been translated from Italian. In the event of any discrepancies in interpretation, the Italian version shall prevail in all cases.
Purpose of the General Terms and Conditions
1.1. These General Terms and Conditions (hereinafter the “Terms”) define the terms and conditions governing the booking and provision of accommodation and related services (hereinafter the “Services”) offered by the alpine hut Rifugio Emilio Questa, located at Lago delle Portette, Valdieri (CN), Italy (hereinafter the “Hut”).
1.2. The Services include, in particular:
1.2.1. The use of furnished accommodation units, including rooms, tents, StarsBox cabins, OpenSpace cabins or similar (hereinafter the “Rooms”);
1.2.2. Access to shared spaces such as the bar-restaurant, toilets, showers and other common areas;
1.2.3. The provision of meals and beverages according to the Hut’s availability and operational policies;
1.2.4. The possible use of additional equipment or services, depending on availability, terms and costs as determined by the Hut.
1.3. The descriptions of the Services on the Hut’s website are considered an integral part of these Terms.
1.4. These Terms are made available to the customer by publication on the website, by email with the booking confirmation, and by being displayed in the common areas and Rooms of the Hut.
1.5. These Terms are considered acknowledged and accepted by the customer upon payment of the confirmation deposit as described in Section 4 or, in any case, at the time of check-in.
Booking Requests and Contract Formation
2.1. Customers may submit a booking request (hereinafter the “Request”) through the following methods:
2.1.1. By email to emilioquesta@gmail.com;
2.1.2. By filling out the booking form available on the website;
2.1.3. By phone, using the contact numbers listed on the website;
2.1.4. In person, by speaking directly with Hut staff.
2.2. The customer is responsible for providing accurate and truthful information. If the data provided is incomplete, insufficient or reasonably suspected to be false, the Hut may request supporting documents and/or refuse the Request.
2.3. The Hut reserves the right to refuse a booking request in the following cases:
2.3.1. Failure to provide adequate proof of identity, residence or, where applicable, representative authority;
2.3.2. The Hut is fully booked.
2.4. The contract between the Hut and the customer is deemed concluded upon payment of the confirmation deposit within the terms indicated by the Hut or, otherwise, upon check-in.
Provision of Services
3.1. The management guarantees that the Services provided will meet the standards expected of a classified “Alpine Hut”.
3.2. Upon request and subject to availability, the Hut may provide the customer with additional equipment or goods as mentioned in Section 1.2.4. These items remain the property of the Hut and must be returned in their original condition. The Hut is not liable for any damage caused by the customer through improper use of such goods.
3.3. In the event of malfunction or damage to items in the Rooms, common areas or those listed under Section 1.2.4, the Hut will arrange for repair or replacement. If the damage is due to misuse, tampering or negligence on the part of the customer, the cost of repair or replacement will be charged to the customer.
3.4. The customer must use the Rooms, common areas and any equipment responsibly, avoiding damage or disturbance to other guests. The customer is solely liable for any direct damage and shall indemnify the Hut for any resulting loss or expense.
3.5. The customer shall also hold the Hut harmless from any claims by third parties resulting from the customer’s actions, omissions or violation of these Terms or applicable laws.
Prices, Deposits and Cancellations
4.1. Prices for the Services are listed in the relevant section of the website. Prices for additional equipment or services under Section 1.2.4 are not included in the basic rate unless otherwise specified. Upon request, the Hut will confirm the total price by email.
4.2. The Hut requires payment of a confirmation deposit (hereinafter the “Deposit”), the amount and payment details of which will be indicated in the availability confirmation email.
4.3. Customers must notify the Hut of any cancellation at least fifteen (15) days prior to the scheduled check-in date. For cancellations made after this deadline, the Deposit will be retained. For bookings made fewer than fifteen (15) days before check-in, the Deposit is non-refundable regardless of cancellation.
Payment Methods
5.1. Accepted payment methods at the Hut include:
5.1.1. Credit/debit cards;
5.1.2. Satispay;
5.1.3. Cash.
5.2. If the contract is concluded on the day of arrival (i.e. without prior reservation), the customer must pay a deposit towards the total price upon check-in, in the amount determined by the Hut.
Personal Data Collection and Processing (Art. 13, Italian Legislative Decree 196/2003)
6.1. In compliance with Art. 13 of Italian Legislative Decree No. 196/2003 on the protection of personal data (hereinafter the “Privacy Act”), the Hut, as Data Controller, informs the customer about the processing of personal data collected directly from them.
6.2. Failure to provide personal data or consent to its processing will make it impossible for the Hut to provide the requested Services. The data will be used exclusively for the provision of the Services and processed by electronic and/or manual means in compliance with applicable data protection regulations. The data will not be shared with third parties and will be retained only for as long as necessary to provide the Services.
6.3. Under Art. 7 of the Privacy Act, customers have the right to request access to, correction or deletion of their data, or to object to its processing. Such requests should be addressed to the Hut’s management.
Rules and Prohibited Conduct at the Hut
7.1. Smoking is not permitted anywhere inside the Hut.
7.2. Meals and drinks may only be consumed in designated areas.
7.3. The use of stoves or open flames is prohibited, except in designated areas.
7.4. Do not dry clothing or equipment directly on or in front of heating appliances.
7.5. Avoid using sound devices at high volume that could disturb the peace and quiet of other guests.
7.6. Do not leave waste inside or outside the Hut; dispose of rubbish only in the bins provided.
7.7. Animals are not allowed without explicit permission from the manager or staff.
7.8. Remove your shoes before entering the Rooms.
7.9. Don’t waste water: refilling the water tanks is time-consuming, especially during periods of drought. Use toilets responsibly and never dispose of rubbish in the toilets. Take short showers and only if really necessary. Hot-water showers are timed, token-operated and subject to a fee: supplies of gas and firewood are limited (and resupply by helicopter is particularly expensive) and must therefore be reserved primarily for the Hut’s essential operations.
Schedule
8.1. Breakfast: 7:00 AM – 8:00 AM
8.2. Dinner: 7:00 PM
8.3. Check-out: before 8:00 AM