PREMISE
A mountain hut is not a hotel or a restaurant. Its remote, high-altitude location makes management both challenging and costly—especially when it comes to supplying food and other essentials. Every day, we offer a warm and genuine welcome: no frills, perhaps lacking some comforts, but always with a smile and never watching the clock. We kindly ask for your understanding. Embrace the nature of this unique environment: avoid unrealistic expectations and respect the natural limitations of the services we can provide. In short, let yourself be immersed in the mountain spirit and enjoy the rare and authentic experience of staying in an alpine hut.
NOTICE: These terms and conditions have been translated from Italian. In the event of any discrepancies in interpretation, the Italian version shall prevail in all cases.
- Purpose of the General Terms and Conditions
1.1. These General Terms and Conditions (hereinafter referred to as “Terms”) define the terms, methods, and conditions for booking and providing accommodation and related services (hereinafter “Services”) offered by the alpine hut “Rifugio Emilio Questa,” located at Lago delle Portette, Valdieri (CN), Italy (hereinafter “the Hut”).
1.2. “Services” refers to:
1.2.1. The use of furnished accommodation units including rooms, tents, StarsBox cabins, OpenSpace cabins, or similar (hereinafter “Rooms”);
1.2.2. Access to shared spaces such as the bar-restaurant, toilets, showers, and other common areas;
1.2.3. Provision of meals and beverages according to the Hut’s availability and policies;
1.2.4. The possible use of additional equipment or services, depending on availability, terms, and costs as determined by the Hut.
1.3. The descriptions of services found on the Hut’s website are considered an integral part of these Terms.
1.4. These Terms are made available to the customer via publication on the website, email confirmation of availability, and by being displayed in the common areas and Rooms of the Hut.
1.5. These Terms are considered acknowledged and accepted by the customer upon payment of the confirmation deposit as described in Section 4, or, in any case, at the time of check-in. - Booking Requests and Contract Formation
2.1. Customers may request a booking (hereinafter “Request”) through the following methods:
2.1.1. Via email to emilioquesta@gmail.com;
2.1.2. By filling out the booking form available on the website;
2.1.3. By phone, using the contact numbers listed on the website;
2.1.4. In person, by speaking directly with Hut staff.
2.2. The customer is responsible for providing accurate and truthful information. If the data provided is incomplete, insufficient, or suspected to be false, the Hut may request supporting documents.
2.3. The Hut reserves the right to refuse a booking request in the following cases:
2.3.1. Failure to provide adequate proof of identity, residence, or representative authority (if applicable);
2.3.2. Full occupancy of the Hut.
2.4. The contract between the Hut and the customer is deemed concluded upon payment of the confirmation deposit within the terms indicated by the Hut, or otherwise upon check-in. - Provision of Services
3.1. The management guarantees that the services provided will meet the standards expected of an “Alpine Hut.”
3.2. Upon request and subject to availability, the Hut may provide the customer with additional equipment or goods as mentioned in Section 1.2.4. These items remain the property of the Hut and must be returned in their original condition. The Hut is not liable for any damage caused by the customer through improper use of such goods.
3.3. In the event of malfunction or damage to items in the Rooms, common areas, or those listed under 1.2.4, the Hut will repair or replace them. If the damage is due to misuse, tampering, or negligence by the customer, the repair or replacement cost will be charged to them.
3.4. The customer must use the Rooms, common areas, and any equipment responsibly, avoiding damage or disturbances to other guests. The customer is solely liable for any direct damage and shall indemnify the Hut for any resulting loss or expense.
3.5. The customer shall also hold the Hut harmless from any claims by third parties resulting from the customer’s actions, omissions, or violation of these Terms or applicable laws. - Prices, Deposits, and Cancellations
4.1. Prices are listed in the relevant section of the website. Prices for additional equipment or services under Section 1.2.4 are excluded unless otherwise specified. Upon request, the Hut will confirm the total price via email.
4.2. The Hut requires payment of a confirmation deposit (hereinafter “Deposit”), the amount and payment details of which will be included in the availability confirmation email.
4.3. Customers must notify the Hut of any cancellation at least fifteen (15) days prior to the scheduled check-in date. For cancellations made after this deadline, the Deposit will be retained. For bookings made fewer than fifteen days before check-in, the Deposit is non-refundable regardless of cancellation. - Payment Methods
5.1. Accepted payment methods at the Hut include:
5.1.1. Credit cards;
5.1.2. Satispay or PayPal;
5.1.3. Cash.
5.2. If the contract is finalized on the day of arrival (i.e., without prior reservation), the customer must pay a deposit upon check-in as determined by the Hut. - Personal Data Collection and Processing (Art. 13, Italian Legislative Decree 196/2003)
6.1. In compliance with Art. 13 of Italian Legislative Decree No. 196/2003 on the protection of personal data (hereinafter “Privacy Act”), the Hut, as Data Controller, informs the customer about the handling of personal data collected directly from them.
6.2. Failure to provide personal data or consent to its processing will make it impossible for the Hut to provide the requested services. Data will be used exclusively for service provision and processed by electronic and manual means in compliance with current privacy regulations. Data will not be shared with third parties and will be retained only as long as necessary for service delivery.
6.3. Under Art. 7 of the Privacy Act, customers have the right to request access, correction, deletion, or opposition to the processing of their data. Such requests should be addressed to Hut management. - Rules and Prohibited Conduct at the Hut
7.1. Smoking is not permitted.
7.2. Meals and drinks may only be consumed in designated areas.
7.3. The use of stoves or open flames is prohibited, except in designated areas.
7.4. Do not dry clothing or equipment near heating appliances.
7.5. Avoid using sound devices at high volume that could disturb the peace and quiet of other guests.
7.6. Do not leave waste inside or outside the Hut.
7.7. Animals are not allowed without explicit permission from the manager or staff.
7.8. Remove your shoes before entering Rooms.
7.9. Conserve water: refilling tanks is time-consuming, especially during droughts. Use toilets responsibly, avoid long showers, and never dispose of trash in toilets. A surcharge applies for hot showers due to limited methane reserves needed for essential services. - Schedule
8.1. Breakfast: 7:00 AM – 8:00 AM
8.2. Dinner: 7:00 PM
8.3. Check-out: Before 8:00 AM